CHANGE & TRANSFORMATION
Change happens through people.
Organizations can make a sound business decision and still struggle to turn that decision into sustained behavior.
Behavior is information.
Resistant. Defensive. Disengaged. Controlling. Micromanaging. Unmotivated. These labels may describe what we see, but they do not necessarily tell us what is causing it.
A more useful set of questions is: What is the behavior telling us? What conditions might be contributing to it? What can the organization change?
This approach does not attempt to diagnose individual employees or explain every behavior. It gives leaders a disciplined way to investigate what they can influence in the environment surrounding the work.
CONDITIONS FOR CHANGE
Look beyond the message.
The model helps leaders investigate the conditions surrounding behavior and identify what the organization can influence. The work is tailored to the organization and the business problem.
Change is not experienced the same way by everyone.
A senior leader, people manager, frontline employee, technical specialist, and corporate employee can encounter the same transformation very differently. JKJ segments audiences according to what they are being asked to do and the barriers they face, then designs interventions around those differences.
Different barriers require different responses. The point is to understand the problem before prescribing the solution.
AI ADOPTION
Bring change thinking to the front of the cycle.
AI adoption is frequently treated as a technology deployment followed by training and communications. By then, many of the conditions that will influence adoption have already been established.
JKJ helps organizations understand employee concerns, anticipate barriers, segment audiences, prepare managers, shape the experience, and build adoption into how technology is introduced.
What is getting in the way?
If your organization knows what needs to change but people are struggling to adopt it, the answer may require more than another message.